WE SHIP TO
DELIVERY
to UK & Ireland on all Orders
SALES HOTLINE:
0845 496 6977
mon -sun 8am - 8pm
0 item(s) in basket £0.00 inc. VAT
DELIVERY
to UK & Ireland on all Orders
SALES HOTLINE:
0845 496 6977
mon -sun 8am - 8pm
Complete Gyms FAQ's |
| Delivery of Goods |
| Delivery of all products is: Up to 10 working days Northern Ireland and ROI Up to 21 working days Mainland UK for orders received received before 1 o'clock. Please note that delivery times are for items in stock, other goods may take longer but we will do our best to notify you of any delay. Risk in the goods will pass to you on delivery. (working days do not include weekends and Bank Holidays.) We cannot guarantee delivery on any particular day. We can deliver to most addresses in the U.K. and Ireland but deliveries to non-mainland or remote locations may take longer. If we are not able to deliver your order, or if there will be a significant delay in delivering your order, we will attempt to contact you. If none of the offered solutions are acceptable to you, we will offer you the choice of cancellation and a refund . |
| Claims |
| Claims for damage must be notified in writing on the consignment note at the time of delivery and a copy remains in the possession of the delivery company. Please inform us directly of any damage or loss within 48 hours of delivery. Non-delivery must be notified within 21 days of the order date. Any failure to comply will mean we are unable to satisfy any claim. |
| Pricing |
| In the event that a product or service is listed at an incorrect price due to incorrect pricing information or typographical error, we at Complete Gyms will have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Complete Gyms will promptly issue a credit to your credit card account in the amount of the incorrect price. Prices as shown include the delivery charge. |
| Exchange rates |
| All prices are in Pounds Sterling. Our payment system uses Pounds Sterling for all credit card transactions. Your credit card company will convert our sterling charge into your home currency on your credit card statement. This should be very close to the amount displayed on our site, unless there has been a huge fluctuation on the exchange markets. We will charge the quoted price in sterling. You will then be charged by your credit card company, in your own currency, at the exchange rate that they apply on the day . |
| Order procedure |
| Shortly after you place your order we will send you an order confirmation, which will contain details of your order, shipping charges (if any) and delivery address. We will also give you an estimated delivery time of any goods which are temporarily out of stock. The receipt by you of an order confirmation does not constitute acceptance of an order. Prior to Complete Gyms acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion of it for any reason - even after your receipt of an order confirmation from Complete Gyms. We also reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification. |
| Secure online ordering |
| Complete Gyms uses industry standard SSL technology to encrypt all your personal details while they are being transmitted. You can verify our certificate by clicking on the padlock shown in the bottom right of your browser window while you are in a secure section of the site (for example the checkout process). Payment options: We accept the following Credit/Debit Cards: Visa, MasterCard, American Express and Switch. Alternatively we accept cheques drawn on a U.K. bank, International Money Orders or Banker's cheques. Full payment is required prior to dispatch of the order. Once received, this information is securely encrypted on our database server and only accessible to our sales staff until your order has been processed. For further information on this please see the sections on your personal information, data protection and use. |
| Your personal information |
| It is very important to us that we preserve the strong relationship of trust which we have with our customers. Whenever you provide personal information we will treat it with respect. The following sections detail the information we gather from you and how we use it. We will treat all your personal information as confidential (although we reserve the right to disclose this information in certain circumstances - detailed in 'Use of personal information'). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. When you shop with Complete Gyms, we will collect personal information from you (such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password). We may also collect information about where you are on the internet (for example the URL you came from, IP address and domain types), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. Complete Gyms may collect this information even if you do not register with us. |
| Data protection |
| You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We use your information only for the following purposes: • Processing your orders • For statistical purposes to improve this Website and its services to you; • To serve website content to you; • To administer this website; • If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. Please contact us with any queries. |
| Use of personal information |
| Your personal information may be disclosed to reputable third parties who will help process your order. Complete Gyms requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your personal information to any company for mailing or marketing purposes. Please note that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information we are entitled do so. We use Cookies as the primary method of keeping track of your current shopping session, to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you may have difficulty using this Website. Please check back frequently to see any updates or changes to our privacy policy. |
| Other issues |
| We try our best to avoid mistakes in pricing and product information, but we are human and mistakes can happen. If a mistake occurs we reserve the right to correct it and we apologise for any inconvenience it may cause. If there are any queries or you need advice please contact our customer service department at sales@completegyms.com for assistance. Quotations are given in good faith but are subject to availability of supply. All prices are based on the pound sterling (GBP) and all contracts to supply are made under European law. Whilst every effort is made to ensure that our database is regularly updated, current prices may alter. Exchange rates are an approximate indication and are subject to fluctuation. All prices quoted are subject to confirmation. Complete Gyms will also have the right without notice and at any time to terminate the website or any portion of it, any products or services offered through the website, or any individual's right to access or use the website or any portion of it. We hope you enjoy your shopping experience with Complete Gyms and should you have any further questions or queries please do not hesitate to contact us at sales@completegyms.com |
